Privacy Policy

Your privacy is important to us

Last updated: 28/11/12

Eiger Escape Rooms ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.

1.Information We Collect

We may collect:

Contact information: name, email address, and other details you provide
Billing information: payment details processed securely via our payment provider
Order information: vouchers purchased, booking details
Website usage data: IP address, browser type, pages visited where applicable

2.How We Use Your Information

We use your information to:

Process and deliver gift voucher purchases
Send order confirmations and receipts
Respond to customer enquiries
Improve our website and services
Prevent fraud or misuse
Comply with NZ legal requirements

We do not sell or rent personal information to third parties.

3.Payment Security

All payments are processed by secure, PCI-compliant third-party payment gateways. We do not store full credit card details on our servers.

4.Cookies

Our site uses cookies to:

Improve website functionality
Remember preferences
Analyse website traffic

You may disable cookies in your browser settings.

5.Sharing Your Information

We may share information with:

Payment processors (to complete your order)
Service providers such as email delivery services
Legal authorities if required by law

We do not share information for marketing by third parties.

6.Data Storage & Retention

We retain order and contact information for as long as needed for:

Legal obligations
Tax/accounting requirements
Customer support

7.Your Rights

You may request:

Access to your personal information
Corrections to inaccurate data
Deletion, where legally permitted

8.Contact Us

For questions about this policy, contact:

Eiger Escape Rooms

info@eigerescaperooms.com

3818 Grindelwald, Switzerland

Questions About Our Privacy Policy?

If you have any questions or concerns about how we handle your data, please don't hesitate to contact us.

Who we are

Eiger Escape Rooms was established in 2021 with a vision to provide exhilarating escape room adventures in the heart of Grindelwald. Our mission is to create unforgettable experiences that challenge the mind and foster teamwork. We pride ourselves on our core values: Customer Satisfaction, Teamwork, and Innovation. These principles guide us in delivering exceptional entertainment for friends, families, and corporate groups alike. Join us for an adventure that promises excitement and collaboration, making every visit a memorable one.